General support
General questions about your account, services, management and requests that don't fit a specialized department.
Open a ticket → STOREWEB online support
Need help? Open a request online
Choose the right department, describe your request and follow the conversation directly in the STOREWEB platform. For fast, clear handling of requests, we recommend using the online ticket system.
Choose the department
Select the category that best fits your request. You will be taken straight to the matching ticket form.
Technical support
Technical issues with web hosting, servers, software, configuration and how services work.
Open a ticket →Domain support
Registration, transfer, management and questions about domains and related services.
Open a ticket →Sales
Ask about plans, services, configurations, offers and the right solution for your project.
Open a ticket →How online requests work
The platform keeps the conversation history and lets the STOREWEB team handle your request in the right department.
1
Choose the department
Select general support, technical support, domains or sales.
2
Describe the issue
Send the details the team needs to look into your request.
3
Follow the reply
Check replies and the history directly in the online platform.
Already have a STOREWEB account?Log in to the client area to view and manage your existing requests.
Client area
Frequently asked questions
Where do I open a request for hosting or servers?
Use the Technical support department for technical issues with hosting, servers and software.
Where do I ask for help with a domain?
Choose Domain support for registrations, transfers and domain management.
Can I track my request after sending it?
Yes. Requests are handled through the STOREWEB online platform, and you can follow the history from the client area.
I don't know which department to choose. What should I do?
Choose General support and describe the issue. Your request can be picked up and routed to the right department.
